General information
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Placing an order When you have selected the article(s) and wish to place an order, please note the following: Send an e-mail to Pagoda Gallery and state the description of the chosen article(s), and the article number(s). All pages contain a button for placing order of your selected articles(s). Please don't forget to fill in your personal details. The moment we receive your order, the ordered articles(s) will be reserved for you for seven days and you will receive confirmation by means of e-mail. Payment must be made within seven days after confirmation. As soon as your payment is received, the paid article(s) will be sent to you according to your shipping instructions.
We accept overseas payments by American Express, bank draft, telegraphic transfer or Hong Kong cheque. -For AMEX, please provide us your name as appeared on the credit card, the card number, the expiring date and the 4-digit security number on the card. -For telegraphics transfer, please transfer the agreed amount in Hong Kong dollars to the account below:
-For Hong Kong cheque: Please have it made payable to Pagoda Gallery.
Shipping information Packing Articles are packed safely in a box or in wooden crates. Free packing service is provided as a token of thanks when packing in boxes. For wooden crates, there is a basic charge of HK$500 depending on the size. Packing can also be done by professional packing agents like Michelle Int'l Transportation and Sun Ming Transportation Co. Ltd.. Clinets are most welcome to make their own arrangements. Shipping Article(s) can be sent by air or sea. For most antique pieces, it is better to have them sent with a courier service (Federal Express) for efficient delivery. For a large volume or heavy pieces, shipping can be done by sea and you can choose either Door-to-Port or Door-to-door service. Shipping Door-to-port is the cheapest method, but you will need to send the documents to a local agent who can clear and deliver your articles at a reasonble charge. For exceptionally fragile, delicate or valuable article(s), it is more advantageous and efficient to send them by professional agents with a door-to-door service. Insurance All risks insurance is recommended. Tax and Duties It is the client's responsibility to pay for any applicable taxes or import duties. Return Policy We will accept returns (i) if the item is erroneously dated; and (ii) if the claim is supported by written statements given by one of the following: a. Chinese/Asian Art Specialists of Sotheby or Christie; b. An internationally recognized testing laboratory using scientific testing procedure such as thermoluminescence for items such as pottery. Refunds include the sale price of the item in question, return shipping as well as insurance.
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